Häfele, the interiors fittings specialist brand, has always differentiated itself in the Indian market as a complete solution provider that offers innovative, technologically advanced and
superior quality products which are ably backed by the highest standards in Customer service.
Taking this approach forward, the company is now set to introduce its latest service model called ‘Meister Service’ that offers complete installation of a Key hardware product by certified and trained service technicians from the company directly, at a reasonable service charge. At the launch of ‘Meister Service’ Mr. Jürgen Wolf (Managing Director-Häfele South Asia) says-“The reason behind introducing Meister Service was to take complete control of the customer experience and ensure that they not only get a top quality product from us, but also receive an accurate and seamless installation for that product.
We have often faced instances where our products have been handled and installed by carpenters or contractors who are not trained or certified to install the products. This completely compromises the quality and functionality of our fittings which eventually affects our overall brand proposition. With Meister Service, we intend to take control of this and provide installation services for sophisticated product categories like sliding, kitchen fittings, furniture fittings and architectural hardware which require detailed attention and considerable skill to be installed accurately.
And these installations will be managed by our ‘Meister Certified’ technicians who have been rigorously trained on every product falling under the purview of this Service.